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    Returns
    In the unlikely event you wish to return your purchase, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

    To be eligible for a return, your item must be in the same condition that you received it in. It must also be in the original packaging. To complete your return, we may require a receipt or proof of purchase. 

    To return your product, you should mail your product to:

    Booband HQ 
    38 Church Street 
    Reigate
    Surrey 
    RH2 0AJ
    United Kingdom


    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should also consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


    Late or missing refunds (if applicable)
    If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially issued. If you’ve done all of this and you still have not received your refund, please contact us at support@thebooband.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    If you need to exchange your purchase, please send an email support@thebooband.com and we will happily offer you an alternative (depending on stock availability).